A ticketing system is the most popular correspondence channel that web hosting companies offer to their customers. It is typically part of the billing account and is the fastest way to deal with an issue that requires a certain period of time to examine or that needs to be forwarded to an admin. Thus, all comments given by either party will be stored in one and the same place in the event that somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to sign in and out of at least 2 accounts in order to accomplish a given operation or to touch base with the company’s client support team. If you would like to manage a couple of domains and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. Plus, it might take substantial time for the provider to process your ticket.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud hosting isn’t separate from the web hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you will be able to access it at any particular moment with only several clicks of the mouse, without leaving your account. The ticketing system comes with a quick-search field, so you can track down any trouble ticket that you have already sent, if necessary. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to solve a given problem even before you open a ticket. The response time is no more than one hour, which suggests that you can get timely assistance at any given time and in case our customer support team recommends that you should do something within your account, you can do it momentarily without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you wish to touch base with our client service team, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using a completely different support platform like you’ll have to do with the majority of web hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket without hassle and to go through older tickets using an intelligent search filter. Additionally, you will be able to take a look at the relevant knowledge base articles that our system will present to you in accordance with the problem category that you select for your new ticket. You can accomplish all the above-mentioned activities without logging out of your Hepsia Control Panel at any moment, which implies that if you experience any predicament or have a query, you can touch base with our support engineers and resolve the given issue in less than 1 hour through one platform.