A ticketing system is the most popular correspondence channel that web hosting companies offer to their customers. It is typically part of the billing account and is the fastest way to deal with an issue that requires a certain period of time to examine or that needs to be forwarded to an admin. Thus, all comments given by either party will be stored in one and the same place in the event that somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you’ll need to sign in and out of at least 2 accounts in order to accomplish a given operation or to touch base with the company’s client support team. If you would like to manage a couple of domains and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. Plus, it might take substantial time for the provider to process your ticket.