If your website hosting service provider provides live chat support, you'll be able to speak with an agent in real-time and find out helpful information or get an issue resolved in a very timely manner. The advantage of using chat rather than calling to consult with a live person is that you will need just a computer with access to the web, so that you won't pay any fees in the event that you are in another state or country. In addition, it is quicker to copy and paste info such as domains, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The live chat is also a much quicker solution to contact the hosting supplier's support team compared to using a ticketing system. Last, but not least, if some problem needs a bit more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, which means that you will not waste time - something that is not possible when you are on the telephone.