Should you ever experience a problem with your site and be unable to solve it, ask the respective hosting provider’s tech support staff to help you bring the website back online. A prompt solution would be best, but lots of hosting companies reply within 24 hours or even more, especially if you are working with a hosting reseller. Even if the problem can be fixed easily, your website may not work properly or may not be accessible at all for a lengthy stretch of time, so you may lose prospective customers as it’s extremely unlikely that anybody will eagerly go back to a website that’s faulty. With this in mind, you should make certain not only that you can get in touch with your hosting company, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t go smoothly or you delete something by chance, for example, the website must be restored swiftly so as to prevent elongated inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
In case you are using any of our cloud hosting
and you have a question or stumble upon some complication, you can touch base with us 24/7/365 by opening a technical support ticket or by writing an e-mail and we will make sure that you have a reply in no more than 60 minutes. In case the issue can be sorted out, we will do it before we reply to you, while in case there’s something that you have to do on your end, we’ll supply you with all the required details – what settings to check, what workable solutions to try out, etc. Usually, you will receive an answer within no more than 30 minutes, so waiting around for hours on end or even for more than 1 day to obtain assistance is something unthinkable. Our 60-minute response guarantee is valid for any inquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team reps will be at your disposal all the time and they’ll respond to any support ticket that you post from the web hosting Control Panel within maximum 60 minutes. The response time is guaranteed regardless of whether you’ve got a generic query regarding your semi-dedicated server
or you bump into some obstacle and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available 24 hours a day to attend to any technical, billing or general issue. If you contact us about anything that is within our capabilities, we will solve it before we get back to you, which goes to say that you will not have to wait for hours or days while the problem lingers. If there is something that you need to do on your end, we’ll give you the required info – what possible solutions to try out, what actions to take, etc.