Discover precisely what phone support includes inside the web hosting community.
In the event that you've ever had a cloud hosting account before or you have dealt with any other kind of online service, you probably know from your own experience that for a lot of things it's better to consult with a live person on the telephone instead of exchange tickets or e-mail messages. In order to find out more about a specific service before you decide to purchase it or if something small needs to be done, for example, it will be far easier and faster to do it real-time. When you're able to contact representatives by phone, it's very likely that you are working with an actual web hosting provider, not a reseller. The type of support that you can get by phone may differ between different suppliers - from very general matters to dedicated technical support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved via email and / or tickets.
Phone Support in Cloud Hosting
As we have live telephone support 14 hours per day, you can contact us and talk with one of our customer support representatives to learn more about all of the cloud hosting
that we supply and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your convenience, we now have telephone numbers on three different continents so that you can call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you're already an existing customer, you will be able to phone us about general and billing issues, or even about some technical ones. In case the situation is strictly technical or it needs longer time to handle, you should use our ticketing system, that will enable both you and our technical support team to track the details provided by both sides.
Phone Support in Semi-dedicated Servers
Every time you need more information about the semi-dedicated servers
that we provide, you can call one of the three support phone lines we have worldwide - in the United States of America, the UK and Australia. In this way, you are able to check ahead of time if our services are appropriate for your websites. In case you are already our client and you own a semi-dedicated account, you're able to reach us over the phone for fourteen hours daily about any kind of billing or common matters. For strictly tech matters you can employ our ticketing system and get in touch with our technical support because someissues just need extra time to be dealt with, still we will help you over the phone with quite a lot of minor technical issues as well, saving you time and efforts.