24/7 Customer Support
Learn more about customer support and why it's hard to find a web hosting provider which can offer top-class support.
The client support that you can receive from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical trouble with an active account. Timely and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine website hosting supplier not from a reseller. When you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you will wait for a few days so as to receive a reply to any kind of question, which means that your web sites may remain offline for quite a while. Alternatively, a provider which provides numerous options for communication and has a support crew that is available all the time can assist you right away and help you limit or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our cloud hosting
services include 24/7 tech support as well as various ways of contact. In case you do not have an account yet, you can easily phone us or use our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up buying a service which you can't use. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. In contrast to the vast majority of suppliers on the market, we respond to all tickets within one hour, so you won't need to wait for a whole day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you can benefit from our 24/7 support services even on public holidays. All your web sites will be available all of the time and so will we. With a number of contact options, you can select the most convenient approach to contact us and learn more about our services if you don't have an account yet, or get support in case you are already our customer. You are able to phone us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time guarantee, though it rarely takes more than 20 minutes to receive assistance no matter the complexity of the trouble. Using our customer and technical support services, we will be available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers
We know how important it is to have prompt support in general, let alone if you run an entire server, that's why each dedicated server
that we offer includes 24/7 support with one-hour response time warranty regardless of the problem. The service is 100 % free for any type of problems with your server or the software that was installed from our admins during the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing section or you could send an e-mail message, and the actual response time for either of these rarely surpasses 30 mins since we have admins available round the clock. In case you want general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you can use our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can add to your server plan from your billing Control Panel.