Client Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be replied to in maximum sixty minutes after the trouble ticket or email was submitted. If your issue calls for further assistance from a server administrator, we will direct the support ticket or the email to the person on duty, without delay then leave a comment to inform you that more time will be needed for reaching the best solution. And if you take advantage of the Managed Servers package, all of the server management services included there will be executed whenever you specify.
A Top–Class Client Care Service
Should you need any assistance working with our Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, do not hesitate to get in touch with our technical support team at any time through the ticketing system. Moreover, if you require assistance administering your dedicated hosting server, you can make use of the Managed Servers package, which includes OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard drive space, etc.
A User–Friendly Help Area
We have equipped our Website Control Panel with a circumstantial knowledgebase, which includes elaborate explanations of all its features and functionalities. Furthermore, we have prepared in–depth video tutorials that will further demonstrate to you how to carry out a certain task or troubleshoot a regularly encountered problem. All the how–to articles and the tutorial video clips are readily reachable from each Website Control Panel section through the Videos and Help buttons situated in the top right corner.