1 hour ticket response
We are dedicated to offering a prompt and adequate response to each ticket submitted by a user. Our experienced customer support staff members will review your issue and will think of the best solution. We offer a 1–hour response time guarantee for all client support tickets. Actually, the average technical support ticket response time has proved to be 20 minutes.
A Premium–Quality Customer Service
Each member of our support team has many years of experience in the cloud hosting world and the majority of them have been with us for at least 5 years. They all are ready to reply to all your requests in the most efficient manner possible.
An Intuitive Help Section
To help you get a quick suggestion on how you can use a given feature, we have implemented a truly intuitive Help section in your Website Control Panel. You can browse through an immense selection of web hosting account administration articles and website management articles, check our F.A.Q. library or check our instructional video tutorials.